Veterinary Center of Liberty at 1127 West Kansas Street in Liberty, Missouri

Customer Reviews about Veterinary Center of Liberty

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  As much as this review pains me to type, I feel it is necessary. I have been a customer of Cobblestone Vet Clinic for over fifteen years. I have had great experiences, and not so great experiences..however, I always felt that the staff had positive intentions, and were genuine people, devoted to their practice. After today, I will not return, nor recommend someone to their practice. I arrived at their clinic around noon with a 9 year old dog showing symptoms of GDV. Her stomach was extremely bloated, and hard, she was having difficulty breathing and standing, and was shaking rapidly. I advised the front desk of her symptoms and was brought into an exam room. There were no other animals in the waiting room or being seen at the time. After five minutes, a woman entered the exam room and advised me "the doctors were having a meeting and would be unable to see me for two hours." I clarified with her that the doctors were in fact in the building, but could not see my animal because they were in a "meeting." The woman confirmed this with me and advised me I could wait, or come back later. I left the exam room and spoke with a different employee at the front desk (Jan) who advised me she would "ask in the back." I legitimately watched her walk back and speak with a veterinarian and return to tell me "there's nothing we can do. They are having a meeting." I stood there and watched three veterinarians that I know by name walk around and gather things for lunch before stepping into their meeting. I have never been so disturbed by the lack of empathy or care. I asked the other front desk employee "if my dog dies right here, was that meeting worth it?" She replied to me "maybe you should've brought her in earlier." I am stunned that an establishment can call themselves an animal clinic, yet not administer care when an animal is brought to them. I do not care what the subject of your meeting was. I brought an animal to you for treatment, and you decided that your lunch was more important.
  July 16, 2017

  by Joseph Hembree
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  I took my roommates dog while he was out of town and the dog was seemingly stressing out over it. The solution they gave me (nausea relief) was not the solution to the problem I was actually having (dog being picky with food and going on strike about it). However, they were super friendly and helpful. Decently timely.
  February 22, 2017

  by Ashley Gunter

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